Toll-free helpline opens in Texas

More than 12,000 calls have been made to a toll-free number in the oil-rich US state of Texas that was launched in January to put the elderly and people with disabilities in touch with long-term care services. But a failure to publicise the service is being blamed for low call volumes in some cities, including…

New bid to extend Sunday opening hours

The popularity of 24-hour call centres has prompted the government to launch a consultation on plans to allow local areas to decide whether large bricks-and-mortar shops should stay open for longer on Sundays. While call centres can use telephone technology to use virtual landlines that can be routed to anywhere in the world, bricks-and-mortar stores…