Any of the following features can be added to any number and they are listed in a logical way as to how you might want your telephone numbers to be managed when called (being mindful you add any feature or mix and match the features on any number regardless of location).
If you print out the pages of the features available you can almost use them as a tick box approach to the services you would like to incorporate with your numbers.
Regardless of your solution or choice of numbers the one key feature we provide as standard and is included on all numbers and that is Call Reporting – this gives you statistical insight into the way in which you manage your calls as the information provided is very powerful when acted upon.
Call Reporting Data
Also calls outside of your working day are also reported – both before and after the working hours again regardless of the location or number.
We can also analyse and report on your call profiles weekly or monthly in a one page management overview with key metrics and included are recommendations for improving your call answering (this forms part of the consultancy work we do).
Options available - the start of the incoming call
You can choose any combination such as deliver the call to just one number, call numbers in list order, share the calls evenly or have multiple numbers to ring at the same time.
Time of Day
Call Recording Incoming Calls
Call Recording Outgoing Calls
We have Customers who use certain options to answer frequently asked questions such as press 1 for sales, press 2 for support, press 3 for opening times, press 4 for directions to our store / office etc.
You can have different levels or layers to take the caller through your business until the right department or person is chosen.
Voicemail on Busy, No Answer or After Hours
Whenever a voicemail is left we will e mail you the recording of the message.
Fax to e-mail
Live Call Reporting
Our portal also allows you to pre-plan where you want your calls to go using time of day, day of the week and date exceptions (such as bank holidays) so you ensure you never miss a call (even if you do we will send you a text or e mail to let you know who called you).
Never Miss a Call
Pre Connection Greeting
Incoming callers will hear announcements and messages (standard or personslised) when in the queue – you can also play their queue position and determine how many calls you want to queue at any one time.
If agents are free calls can go straight through without the queue – this is an ideal feature that can save you money and rentals by not having to add additional lines or services to your telephone system (you will never have an engaged tone again with this service) – we can queue as many calls as you require so if you have 4 lines or 30 lines you adjust the queue accordingly.
In addition with Call Queue we provide live wall board statistics, queuing information and visibility of live calls in conversation is available.