In business it’s all about your numbers …
Cost Savings on Telecoms contracts including voice, data connections and mobiles
The result was savings worth many thousands of pounds per annum on all voice, data and mobile services using the company’s existing providers by agreeing new contracts (many of the contracts had rolled manually each year with no renegotiating or price reductions taking place) – the overall percentage saving for the Customer was an incredible 31%
Telephone Number Solutions thorough understanding of the telecoms marketplace ensured that all over charges were rebated and a detailed report including both commercial and technical recommendations was presented back to the Customer and the team members managing their services
The Company has now engaged Telephone Number Solutions to support an evaluation process for a hosted voice (VoIP) solution which will include free calls to landlines and mobiles (now available) across all locations along with a tender for the renewal of 55 x mobiles currently used within the business
Savings on Lines and Calls ‘Customer case study’
In addition to the savings on calls and lines Telephone Number Solutions made the transferring of calls between all locations much easier and more straight forward by simply by adding a numbering plan to their existing telephone systems – this in turn resulted in additional ‘seamless’ referrals to the insurance partner of the association as members calls were transferred externally as if in the same location and as part of the business
Telephone Number Solutions saved the Company 19% on all call charges and as part of the resign with their supplier we reduced the cost of calls to mobiles by 23%
The company agreed to a new 24 x months contract with their existing supplier for calls and lines (which were also reduced) at very competitive rates including the free calls between all offices and employees
01 and 02 UK virtual numbers ‘Customer case study’
A number of businesses had their local BT (DDI) business centre allocated number for many and feared losing their numbers as the business centre closed and the BT lines were cancelled.
Telephone Number Solutions advised on a solution so that over 30 SME’s (small and medium businesses) virtualized their BT numbers and then forwarded them to either new offices, home offices or their mobiles.
Many of the businesses then used a variety of telephone number features available to enhance their business telephone number such as Auto Attendant (IVR) and calling party whisper – with our solution they were able to emulate the telephone system that they were using at the business centre.
Using the new rented platform the businesses can continue to use the services and more importantly their numbers today, tomorrow and in the years ahead regardless of location of their new office or business centre (including overseas).
08 Virtual Numbers 'Customer Case Study'
Rather than increasing the capacity of the telephone system and number of lines Telephone Number Solutions advised the Customer on using network features available on their 08 numbers including call queues and call overflows along with inbound and outbound call recording and the on line real time agent statistics for this 30 seat Company – this has proven to work really well and the 08 network features now ‘complement’ the local IP in house telephone system.
The Customer call volumes have increased and no caller ever gets engaged – calls are queued with bespoke comfort messages for each brand
International Toll Free numbers ‘Customer case study’
Upon looking at the www (following in country advertising and Customer brand awareness) all incoming calls route to two locations depending on the country where the call originated from.
All calls from UK and European countries are answered in the UK at a contact centre in London and all calls from the rest of the world are answered at a contact centre in Spain.
A number of network telephone features are being used to deliver the overall solution including time of day routing, IVR announcements and call queues.